Refund policy
Afrikart Return and Refund Policy
Effective Date: June 21, 2024
Thank you for shopping at Afrikart! We aim to provide high-quality products and services both online and at our physical store in Brooklyn. Please review our Return and Refund Policy below.
General Policy**
At Afrikart, all sales are final.** We do not accept returns, issue refunds, or process exchanges for any items once a purchase is completed. This policy applies to all purchases made both online at AfrikartOnline.com and in our physical store located at:
295 Livingston St, Brooklyn, NY 11217
Exceptions
We understand that exceptional situations may arise. While our general policy is strict, we may consider exceptions under the following circumstances:
Defective Items: If you receive a defective product, please contact us within 48 hours of delivery with proof of the defect. We may offer a repair, replacement, or store credit at our discretion.
- Wrong Items Shipped: If you receive an incorrect item, please notify us within 48 hours of delivery. We will arrange for the correct item to be sent to you.
Please contact our customer service for any exceptional inquiries.
. How to Report Issues
If you believe an exception applies to your purchase, please follow these steps:
Email us at Hello@afrikartonline.com with your order number, a detailed description of the issue, and photos of the product if applicable.
Call us at 718-935-0458 for immediate assistance.
Our team will review your case and respond within 3-5 business days.
Contact Information
For any questions or concerns regarding our Return and Refund Policy, please contact us through the following channels:
Email: Hello@afrikartonline.com
Phone: 718-935-0458
Address: 295 Livingston St, Brooklyn, NY 11217
Thank you for your understanding and for supporting Afrikart. We are dedicated to providing quality products and exceptional customer service.
Sincerely,
The Afrikart Team